Terms

 

Terms & Conditions

 

161 MILKROUND

On orders of 3 bottles or more we offer FREE DELIVERY to the following London postcodes: SE (all), EC, E1, E2, E3, E5, E8, E9, E14, N1, N4, N5, N7, N16, N19, NW1, WC, W1, W2, SW1, SW2, SW3, SW4, SW7, SW8, SW9, and SW11

Shipping elsewhere is free over 12 bottles, and £10 for orders under. *Please note that if you are not within the mentioned postcodes, a delivery charge of £10 will apply if your order is below 12 bottles.

Discounts: If you buy a case of six or 12 bottles within the listed postcodes above, we have the following discount codes:

  • 10% off a 6-bottle case – use code MILKROUND6 at checkout*

  • 15% for a 12-pack – use code MILKROUND12 at checkout*

    *These apply to the Milkround post codes mentioned above ONLY

Deliveries will take place as follows:
SE London, North/East London: Wednesdays, Thursdays and Fridays.
West London / SW London: Thursdays.

To be as energy-efficient as possible we will often batch deliveries together in our electric van so the delivery day may vary. You will receive a notification once your wine is out for delivery.

Hygiene: As preventing infection is the biggest priority, we are a no-contact drop-off service – we will leave your wines on your doorstep. It is essential that you enter your contact number while making your order, so we can let you know your wines have arrived. We will step back as far as possible and wait nearby for you to collect it - removing the need for direct contact for both parties.

Community: We also accept donations for Lewisham Foodbank during our Milkround deliveries - just leave them outside for the driver to pick them up as he drops off your wines.

UK-WIDE Shipping & Collections

  • UK Delivery within three working days.

  • Flat rate delivery fee of £10 for all UK wine orders below 12 bottles.

  • Free delivery on orders of 12 bottles or over.

  • Discount: 15% off all orders over £300 with the code UKWIDE15

  • For shipping to Northern Ireland or the Highlands and Islands please get in touch for more info.

International Shipping

  • We do not currently ship internationally.

NATIONWIDE ORDER DELIVERY TIME

  • Generally speaking, the courier services do not provide an hourly slot for delivery.

WHAT IF I AM NOT AT HOME?

  • If you are not at home when they try to make the delivery, the courier service will leave you a note to try to make a second delivery or arrange a pick-up at their facilities.

DELIVERY DELAYS

  • While the couriers do a great job and successfully deliver all our orders, we cannot guarantee they will complete every delivery on time.

  • Very occasionally there could be a delay caused by breakage, a crash or road closure on the motorway network, or simply bad weather like heavy snow. If this happens they will deliver your wine as soon as is reasonably possible.

  • We cannot offer a refund of delivery charge in case of a short delay.

BROKEN BOTTLES

  • Any wine bottles broken while in transit will be replaced without extra charges.

Returns

  • Wine: We offer a no questions asked refund and replacement policy on all our wine orders. Shipping costs for all returns are covered by us.

  • Event or tasting tickets: Tickets are non-refundable seven days before the event/tasting.

order cancellations

  • You can cancel an order at any time before we ship. A full refund will be given.

COOKIES

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The sale of alcoholic beverages to people under 18 is not permitted under any circumstances. We recommend moderate alcohol consumption.